Effective Communication

Emotional Intelligence or Emotional Excuse? The Fine Line Between Knowing and Doing

We throw around the term emotional intelligence (EQ) a lot these days. It’s often treated as the gold standard of being emotionally healthy — a badge of honor that signals someone is self-aware, empathetic, and capable of change.

But here’s the problem: just because someone can talk about their emotions, name them, or explain why they acted a certain way doesn’t automatically make them emotionally intelligent — or emotionally healthy.

Real EQ isn’t just about knowing better. It’s about doing better — especially in the moments when emotions run high, when we’re triggered, defensive, or uncomfortable.

The Myth of “High EQ” as a Free Pass

Many of us have experienced it: someone loses their temper, says something hurtful, or acts in a way that damages trust. Later, they come back and say something like,

“I know I shouldn’t have reacted that way — I was just overwhelmed.”
“I understand why that hurt you, and I’ll do better next time.”

And because they can reflect, show empathy, or articulate what went wrong, we breathe a little easier. We want to believe they’ll change. We overvalue their insight — mistaking awareness for action.

But emotional intelligence isn’t about eloquently explaining your behavior after the fact. It’s about being able to regulate yourself in real time — to pause, take accountability in the moment, and choose a different response when it actually matters.

Having good hindsight is helpful. But if we never see the follow-through in real time, then the self-awareness is just talk.

Everyday Examples: When EQ Stays in the Head

In Romantic Relationships:
Your partner snaps at you during a disagreement. Later, they apologize and say, “I know I get defensive when I feel criticized — it’s something I’m working on.” The empathy sounds nice, but three days later, it happens again. They know why they do it — but the knowing never turns into doing.

In Friendships:
Your friend often cancels plans last-minute, then sends a heartfelt message explaining how they struggle with anxiety and overwhelm. Their reflection is genuine, but if they never take steps to communicate earlier or manage their anxiety differently, the impact stays the same.

In Families:
A parent loses their temper, raises their voice, and then later says, “I just hate seeing you upset — it makes me feel like I’m failing you.” Their awareness of the dynamic doesn’t erase the hurt from their reaction. Insight without change can quickly become emotional avoidance disguised as growth.

In each of these examples, we tend to value their ability to understand the issue — and overlook their inability to change the behavior itself.

Knowledge Isn’t the Same as Skill

We can all explain the mechanics of driving a car — that doesn’t make us racecar drivers.
We can all read a recipe — that doesn’t make us good cooks.

Similarly, understanding emotional intelligence doesn’t make us emotionally intelligent.
The real marker of EQ is our ability to practice it under pressure — to stay grounded when emotions flare and act from awareness, not reactivity.

The Hard Truth: Knowing Better Isn’t Doing Better

Many of us fall into this trap ourselves. We know we’re being reactive, we know we’re projecting our own stress, we know we’re not communicating well — but in the moment, that knowledge doesn’t stop us.

It’s human. We can’t be perfectly rational when emotions run high. But we also can’t keep confusing emotional language for emotional growth.

At some point, we have to ask ourselves:

  • Am I explaining my behavior more than I’m changing it?
  • Am I showing empathy after the damage, or managing myself before it happens?
  • Am I talking about awareness — or actually practicing it?

Practicing EQ in Real Time

True emotional intelligence starts when we begin living our self-awareness in the moment — not just talking about it afterward. It’s easy to reflect once the dust settles, but the real test of EQ is how we handle ourselves when we’re activated, misunderstood, or uncomfortable.

Practicing EQ in real time means catching yourself in the middle of that emotional wave — the urge to defend, to lash out, to withdraw — and choosing to pause instead. It’s the art of creating just enough space between stimulus and response to let your values, not your emotions, take the lead.

Here’s what that can look like in everyday life:

  • In Relationships: You feel criticized by your partner and can feel the defensiveness rising — that instinct to fire back or explain yourself. Instead, you take a breath and say, “I’m feeling defensive right now, and I need a second before I respond.” That moment of pause prevents escalation and models self-regulation in action.
  • With Friends: A friend cancels plans for the third time in a month. Instead of responding with sarcasm or shutting down, you notice your disappointment and choose to communicate it calmly: “Hey, I totally get that life’s been busy, but I’ve been missing spending time together. Can we plan something that really works for both of us?”
  • At Work: Your coworker questions your idea in a meeting, and your body instantly tightens. Instead of interrupting or withdrawing, you ground yourself and say, “That’s an interesting point — can you tell me more about your perspective?” You’ve just turned a reactive moment into a collaborative one.

Each of these moments represents EQ in motion — not perfection, but intentional self-management. Practicing EQ in real time is less about suppressing emotion and more about staying aware while choosing your behavior consciously.

It’s about realizing that your emotions are messengers — not dictators. And each time you choose the pause, you strengthen the muscle that turns awareness into change.

Spotting Real EQ vs. Performative EQ

It’s easy to confuse performative EQ — people who talk about emotions but rarely act differently — with real EQ, which shows up consistently through aligned behavior. The difference is subtle but powerful: real EQ changes dynamics, while performative EQ keeps repeating them.

Here’s how to tell the difference — and what healthy, emotionally intelligent behavior actually looks like:

1. Real EQ Practices Accountability — Not Just Apologies

Performative EQ: “I know I shouldn’t have yelled, I was just stressed.”
Real EQ: “I shouldn’t have raised my voice. I’m going to step away, calm down, and we’ll talk again when I can listen better.”

👉 The difference? One uses understanding as an excuse; the other uses it to change behavior.

2. Real EQ Manages Emotions in the Moment

Performative EQ: After an argument, someone says, “I just get reactive when I feel rejected. I’ll work on that.”
Real EQ: In the next disagreement, that same person catches the impulse to snap and instead says, “I’m feeling triggered right now, but I want to talk about this calmly.”

👉 The difference? Awareness that translates into action.

3. Real EQ Prioritizes Repair — Not Image

Performative EQ: Overexplaining feelings to justify behavior (“I didn’t mean it that way” or “You’re too sensitive”).
Real EQ: Taking ownership of the impact regardless of intent (“I see how that hurt you, and I take responsibility for that”).

👉 The difference? One centers self-image; the other centers connection and respect.

4. Real EQ Practices Consistency — Not Convenience

Performative EQ: Acting empathetic when it’s easy, but becoming defensive or dismissive when challenged.
Real EQ: Maintaining empathy even during conflict — listening without rushing to be right, and taking accountability even when it’s uncomfortable.

👉 The difference? Emotional intelligence doesn’t vanish when emotions are inconvenient.

When you start paying attention to these patterns — in yourself and others — you’ll begin to notice who actually practices emotional awareness versus who just performs it. Both can speak the language of insight; only one lives it.

The Bottom Line

Practicing EQ in real time is a lifelong skill. It requires courage to pause, patience to choose differently, and humility to admit when we still fall short. But every time you practice awareness in the moment, you rewire your brain to respond from alignment instead of impulse.

And that’s where real growth — and real emotional intelligence — begins.

If you’re ready to strengthen this muscle or notice yourself getting stuck in old reactive cycles, therapy can be a safe place to practice these skills and explore what’s behind the reactivity.
Schedule a session here to start turning your awareness into action.

Because at the end of the day, emotional intelligence isn’t about what we can explain — it’s about how we show up when it counts.

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Centered Wellness  LLC
Lauren Hurd MA | LMHC
St. Petersburg, Florida

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